Hospitality Operations
Hotel Front Desk Management
Reflects standard hotel front-office curricula—guest cycle, rate management concepts, communication standards, complaint handling, and night-audit awareness with practical PMS-style exercises.
Duration3 months
Class Size32 students
LevelBeginner
Eligibility Requirements
- 10th grade or above
- Pleasant communication manner
- Basic numeracy for billing
What You Will Learn
- Execute check-in/out with brand-appropriate etiquette
- Handle reservations modifications and walk-ins
- Manage room keys, folios, and payment methods
- Resolve common guest complaints with empathy
- Coordinate with housekeeping and maintenance
- Understand night audit purpose and handovers
Course Curriculum
5 modules covering all essential topics